Terms & Conditions

Welcome to the Cloud Juno website owned by Chrissie Juno Mann. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Chrissie Juno Mann’s relationship with you in relation to this website.

Please read through the Terms & Conditions carefully. By using this website you are agreeing to the terms and conditions set out below. We would also like to mention that any personal information provided by you is confidential and will not be passed on to any other companies or organisations.

The term ‘Cloud Juno’ or ‘Chrissie Juno Mann’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

 

 

 

Variation of kit materials:

  • We reserve the right to substitute materials/colours of materials in kits for an alternative of equivalent quality if required, due to issues with supply from manufacturers.

  • Since many materials are made by hand or machine and specifically for us in small batches, natural discrepancies of colour and texture are to be expected.

 

 

Tarnish of metal embroidery threads:

  • Metallic threads: these are packaged in acid-free bags and with anti-tarnish tabs, to assist resistance to tarnish. However, exposure to extremes of temperature, humidity, handling and storage over time, can cause the threads to tarnish. We hold no responsibility for this process and will not replace these threads.

  • On completion of a metal thread embroidery design, threads may tarnish over time due to contact with the skin and exposure to air during the embroidery process. This is an inevitable part of working with metal threads. The degree to which this occurs is dependent on many factors, such as an individual’s skin acidity and the environment in which the piece is worked and stored. Hands should be washed regularly when working with metal threads.

  • A design should be covered with a suitable protective material such as acid-free tissue or Tyvek during work and storage and should not be exposed to extremes of temperature or humidity. We hold no responsibility for embroidered pieces tarnishing.

  • Completed goldwork can be cleaned with great care using a gold or silver cleaning cloth, before framing. Please seek our advice before attempting to clean a piece of metal thread embroidery. We hold no responsibility for pieces cleaned without advice or damage resulting from non-professional cleaning.

  • If you lose or damage any kit item or wish to re-work an area you are not happy with, we will willingly replace or supply more for you but there will be a fee to supply and post these items.

 

 

Hand-made items:

  • Please be aware that hand-made items may vary from those pictured due to the inherent nature of the processes used to create them.

  • Wooden items will each vary from those pictured due to the inherent characteristics of natural wood.

 

 

Sending procedure:

  • We make the kits, make the products, teach, keep the accounts, make the tea, do the stock-taking etc… and oh yes…. embroider! We cannot therefore always send your parcel on the day you order although we will endeavor to send it as quickly as possible.

  • If you need an item speedily or for a certain date, please send an email to that effect when you have checked out and we will do our best to fulfil your requirements, but we cannot always promise to send on the day the order is received.

 

 

Returns, refunds and exchanges:

  • We want you to be delighted with your purchase so please do contact us if you have an issue with your order and we will do all we can to solve this for you.

  • We can however only accept returns due to an item supplied being faulty, damaged or mis-described. We do not accept returns due to cancellation or change of heart.

  • Please always get in touch with us first before returning an item so that we have agreed to its return and can expect the delivery.

  • Items may only be returned within 14 days of receipt.

  • Items must be returned in original condition and original packaging and must be packaged securely to avoid damage during return.

  • Items must be returned using the same method of postage used to dispatch, i.e. items sent by tracked post must be returned using the same levels of insurance and tracking. Please always obtain a proof of posting. Please seek our advice if you are unsure how best to return your parcel.

  • A refund will be issued only on safe receipt of the returned item in its original saleable condition.

  • Postage will be refunded only where the item is faulty, damaged or not as described.

 

 

Customs declaration of value re sending parcels outside the EU:

  • We must quote the full value of your goods on the customs declaration when sending parcels outside the UK.

  • If your country has a threshold for customs charges and you would like to advise us of this when ordering, we can aim to split your parcel/s to keep the value under this threshold if required.

  • We hold no responsibility for expected or unexpected customs charges made on parcels being delivered outside of the UK. These charges are the full responsibility of the receiver.

 

 

Copyright:

  • The concept, design and manufacturing methods of all hand-made items shown on the webshop remain the copyright of Chrissie Juno Mann, and must not be copied in any form or sold elsewhere without written permission.

  • The copyright of all designs, kits, instructions and techniques expressed within kits, remain the intellectual property of Chrissie Juno Mann.

  • Kit designs and instructions cannot be copied, sold, taught or exhibited without the prior permission of Chrissie Juno Mann.

  • All kit designs exhibited must state Chrissie Juno Mann as the designer.

  • Kit designs, techniques and contents cannot be posted on social media/blogs without acknowledgement of the designer Chrissie Juno Mann.

  • Posting images of the stages of working a kit design, or its instruction, on social media or blogs, is an infringement of copyright.

  • All images on the website are under copyright and must not be copied or printed in any form.

  • All commission designs pictured remain the intellectual property of Chrissie Juno Mann, or the commissioning body or individual stated and cannot be copied in any form.

 

 

Beeswax:

  • We cannot supply beeswax to Australia or New Zealand. This will therefore be removed from your kit before sending despite it being included in the kit contents.

 

 

Colour accuracy:

  • We aim to depict colours and textures as accurately as possible on our website.

  • However, colours naturally vary between different computer screens and between web images and reality.

  • If an exact colour match is required, please request a sample and ask to reserve the amount you require to complete a project.